Frequently Asked Questions // Disclaimer
WHEN WILL I GET MY ORDER?
Every order is different and made specially for you, and this process takes time. Order's are typically confirmed the following business day unless there are questions about your order based on your notes. Processing time usually takes about a week, and please allow another week or two for your item to ship, you will be given a tracking number for updates. We only ship through USPS, which is $5 priority shipping no matter how much you buy or how far you are. Your purchases directly help support the postal service at this critical time.
No international shipping available at this time, sorry!
HOW IS MY PURCHASE PACKED?
Your purchase is proudly shipped in 100% eco-friendly packaging. The card and tissue paper inside are both made of recycled materials. Any present plastic wrap (scrunchies and masks) are made of a plant based plastic called PLA which is made from corn. The polymailer itself is also made from 100% recycled content and is recyclable or reusable.
Pro tip: save your polymailer and send your items back in for a free touch up, just pay for shipping! (Only applies to silk products minus the masks due to health concerns)
ARE THESE PRODUCTS VEGAN?
While all our products are low impact and eco-friendly, and many products are vegan, we are not a vegan company. Any of our silk products of course comes from our silk worm friends the Bombyx Mori. Some of our dyes are also insect based such as Lac, a resin secreted from the scales of the Kerria Lacca insect. We aren't scared of bugs over here at Thorne, okay maybe a little.
COULD I HAVE AN ALLERGIC REACTION?
If you have an allergy specific to any plant or food that you have concerns about please reach out via this form. We will let you know if we can't work around it. Thorne is not responsible for any irritation that occurs, but should you have any irritations we are happy to provide the dye information for your piece so you can figure out what the issue is.
HOW DO I CARE FOR MY PLANT DYED ITEMS?
Plant dyes can be very sensitive, so please take a little extra time to care for your items. We recommend hand washing with cold water and a gentle soap, then hang to dry out of direct sunlight. Run off is common, especially during the first wash. Some dyes are more sensitive than others so try to just be gentle with all of them. We recommend finding a pH neutral soap or detergent such as castile soap. Every silk order is supplied with a tiny bottle of synthrapol, the soap we use for scouring, and more can be purchased easily through here. Please make sure to wear gloves and rinse the soap out thoroughly as it can be a bit irritative to some. Variations and markings are common with plant dyes as well, your items are all one of a kind for this reason.
As stated above, please allow up to 3 weeks after placing your order to receive your delivery, you should receive it much faster. Thorne is not responsible for any rare skin irritations that may occur, please consult your allergy doctor if you think you are having a reaction. Variations will occur in your items, these are not stains but personality marks from the plants! All sales are final, but touch ups can be arranged for silk.